Choosing A Care Home Article in Draft

We are putting together an article that came out of our experiences last year. Mark's mother had a stroke and we needed to find her a care home quickly. We already knew some information and being researchers we were able to find out a lot more e.g. from CSCI now the Care Quality Commission (www.cqc.org.uk). What lingers is the memory of how difficult this is to do when trying to do the best for a parent.

This got us thinking:
What information do you need?
Where do you go for information?
What are the most useful sources of information?
How do you assess what / where will be suitable for your parent?

The seeds of the idea were born and the article / guide will be the first result. We have several ideas but thought that it would be a good idea to include other people's experiences.

This is where you come in.

Have you had to find a care home or a nursing home for a member of your family?
What information did you find most useful?
What other information would have helped the process?
What would you suggest people consider when visiting a prospective home?
What else would you think would be helpful to people going through this process?

We look forward to hearing from you.
If you would prefer to email us rather than post on the blog then send your thoughts to mark@research-plus.co.uk

Customer satisfaction

How satisfied are your customers?

When did you last ask them?

Yes we all say we are going to do it - when we get round to it, or we are a small business and we know what they think but do you. Think about what you do best and ask your customers.

If you would like to bounce some ideas around of what you can ask, then do get in touch -
its free :-)

Great Holiday but...

Just had a great holiday in Scotland. Whilst we were there we did a bit of work regarding a bid. we were going to collaborate with another organisation in London but in the end the requirements were so daft that we all decided not to put the bid in. It is far more fun doing this whilst sitting looking out over the sea though.

Back in the office we have lost the wifi connection. Fortunately we have a new wireless router and modem on order from Utility Warehouse which should be with us by the end of the week. In the mean time we are left with just one machine to go on the internet and pick up emails.

This is a sobering thought that our business and social life is so reliant on tech and if one bit goes wrong then it all falls apart ! Some people thought that we were a bit strange by having a work computer that never went on the internet and so did not need virus protection or a firewall as it protected by not having a network connection :-)

Anyway back to interview transcripts and updating our website www.research-plus.co.uk